Beyond safety and performance, we use the highest-quality components and durable materials in the manufacturing process of our products. Our QC process involves extensive outbound and inbound QC processes to ensure we deliver the best and safest experience possible. We’re based in Southern California, and our support team can be reached Monday – Friday via our toll-free number with real-life employees who are ready to help you with any questions or concerns you might encounter (we don't believe in email only). We stand by everything we manufacture, with a lifetime warranty on the frame of the rideables, and 6-month warranty on electrical components and motor.